General terms and conditions of sale and use

• Company name: Adeline Lefebvre trading as "Rootyne"
• Legal form: Sole proprietorship (micro-enterprise)
• Registered office: 252 rue du Triez, 59290 Wasquehal
• Trade register number (RCS): N/A
• SIRET number: 89462041800026
• Intra-community VAT number: Not applicable (VAT exemption, art. 293 B CGI)
• Share capital: Not applicable (sole proprietorship)
• Publication director: Adeline Lefebvre
• Contact email: contact@rootyne.health
• Phone: +33 6 16 04 40 51
• Website host: Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, USA — https://vercel.com

1. A blood test analysis service: automated extraction of biological values by artificial intelligence, followed by interpretation and recommendations validated and signed by a qualified clinical biologist, registered with the National Order of Pharmacists (Section G).
2. A dietary supplements shop (coming soon): distance selling of dietary supplements compliant with current European and French regulations.

• The use of the blood test analysis service offered by Rootyne (Part I — General Terms of Use);
• The distance selling of dietary supplements offered on the Platform (Part II — General Terms of Sale).

2.1 — Nature of the service

Rootyne offers a contextual interpretation service for blood tests and personalized recommendations regarding dietary supplementation. This service includes the following steps:

1. Upload of the blood test: the User uploads a blood test in PDF format (maximum 10 MB) to the Platform, previously performed by a medical biology laboratory.
2. Automated extraction: the biological values contained in the test are extracted by an artificial intelligence system. This automated processing constitutes a technical aid for data extraction and does not produce any medical interpretation.
3. Generation of a draft of recommendations: the artificial intelligence system generates a draft of recommendations based on the extracted values and a structured, evidence-based nutritional knowledge base (scientific literature, specialized nutritional guidelines). This draft is an internal working document intended exclusively for the clinical biologist. It is in no case communicated to the User.
4. Validation by a clinical biologist: a qualified clinical biologist, registered with the National Order of Pharmacists (Section G), conducts an individual examination of the file. They verify the accuracy of the extraction, interpret the results in context, and validate, modify, or reject the recommendations proposed by the system. The clinical biologist has complete professional independence in carrying out their mission and is under no obligation to validate.
5. Transmission of recommendations: the recommendations validated and electronically signed by the clinical biologist are transmitted to the User via the Platform.

2.2 — Transparency on the use of artificial intelligence

In accordance with Regulation (EU) 2024/1689 on artificial intelligence (AI Act), Rootyne informs the User that:

• An artificial intelligence system is used for the extraction of biological values from the test and for the generation of a draft of recommendations;
• This system constitutes a personalized writing tool: it applies a fixed, versioned, and evidence-based nutritional reference system (scientific literature, specialized nutritional guidelines) to the extracted biological values, in order to produce a draft in natural language. It makes no autonomous decisions and produces no medical interpretation;
• Rootyne assumes editorial responsibility for the reference system on which the system relies. This reference system is maintained, updated, and audited independently of the artificial intelligence system;
• The clinical biologist exercises systematic human control over all results produced by the system and has the power to modify, supplement, or entirely reject the generated proposals;
• The User has the right to obtain explanations about the logic of the automated processing, in accordance with Article 22 of Regulation (EU) 2016/679 (GDPR), by sending their request to dpo@rootyne.health.

2.3 — What the service is not

The analysis service offered by Rootyne does not constitute a medical act. The User is expressly informed that:

• The recommendations issued by the clinical biologist relate exclusively to dietary supplementation and lifestyle. They do not constitute a medical diagnosis, a pharmaceutical prescription, or medical advice;
• The recommendations in no way replace a consultation with a doctor;
• In the case of abnormal biological values likely to reveal a pathology, the clinical biologist will refer the User to a medical consultation. Under no circumstances will they substitute for the doctor in investigation, diagnosis, or treatment;
• The User must never modify, interrupt, or refrain from following an ongoing medical treatment based on the recommendations provided by Rootyne;
• Any decision relating to the User's health is their responsibility and, where applicable, that of their treating physician.

2.4 — Conditions of access to the service

To access the analysis service, the User must:

• Be an adult natural person (18 years of age or older);
• Provide a valid email address at the time of payment (an account is automatically created at this step);
• Have a blood test performed by an accredited medical biology laboratory;
• Give explicit consent to the processing of their health data in accordance with Article 9§2(a) of the GDPR and the terms described in the Privacy Policy.

2.5 — Pricing of the analysis service

The analysis service is offered at the price indicated on the Platform at the time of subscription, expressed in euros including all taxes (TTC).

Rootyne reserves the right to modify its prices at any time. Price changes only apply to orders placed after their entry into force.

2.6 — Refusal of validation by the clinical biologist

The clinical biologist may refuse to validate an analysis in the following cases:

• Technical refusal (illegible test, incomplete document, unusable format): the User receives a full refund of the amount paid, within fourteen (14) days of notification of the refusal;
• Refusal for medical referral (the clinical biologist considers that the User's situation requires a prior medical consultation): the User is offered, at their choice, a credit usable within six (6) months for a new analysis, or a full refund.

In all cases, the User is informed of the refusal and its reason within a reasonable timeframe.

2.7 — Processing time

The analysis service is delivered within a reasonable timeframe following receipt of payment and the blood test. As an indication, this timeframe is two (2) to five (5) business days. This timeframe is provided for information purposes and does not constitute a binding contractual commitment, as processing depends on the availability of the clinical biologist and the quality of the uploaded document.

3.1 — Nature of data collected

Blood tests uploaded by the User contain health data within the meaning of Article 4§15 of the GDPR and Recital 35 thereof. Their processing is subject to the enhanced provisions of the GDPR, Law No. 78-17 of January 6, 1978 as amended (Data Protection Act) and the Public Health Code.

3.2 — Explicit consent

Prior to any upload of a blood test, the User gives explicit consent to the processing of their health data through a clear positive action (unchecked checkbox), in accordance with Article 9§2(a) of the GDPR.

Consent may be withdrawn at any time, under the conditions described in the Privacy Policy, without affecting the lawfulness of the processing carried out before withdrawal.

3.3 — Certified hosting

The User's health data is hosted in France with a certified "Health Data Host" (HDS) within the meaning of Article L.1111-8 of the Public Health Code. The identity of the host is specified in the Privacy Policy.

3.4 — User rights

The User has the rights of access, rectification, erasure, restriction, portability, and objection regarding their personal data, under the conditions provided by Articles 15 to 22 of the GDPR. These rights may be exercised by sending a request to dpo@rootyne.health.

The full terms of personal data processing are described in the Privacy Policy accessible from the website footer.

4.1 — Separation of recommendation and sales

The recommendations issued by the clinical biologist are formulated in complete professional independence, in accordance with the deontological obligations provided by Article L.4113-6 of the Public Health Code.

The recommendations relate to categories of dietary supplements (for example: "iron bisglycinate 20 mg/day") and do not mention any specific product sold by Rootyne.

The clinical biologist's remuneration is in no way indexed to the revenue generated by Rootyne from the sale of dietary supplements.

4.2 — User freedom

The User is entirely free to obtain the recommended dietary supplements from the supplier of their choice: pharmacy, third-party website, or Rootyne shop.

The dietary supplements shop offered by Rootyne constitutes a separate and independent commercial offering from the analysis service. Purchasing supplements on the Platform is neither mandatory nor necessary to benefit from the analysis service.

4.3 — Commercial transparency

Rootyne informs the User that the sale of dietary supplements constitutes a source of revenue for the Platform. This transparency is ensured in accordance with the provisions of Article L.111-7 of the Consumer Code.

5.1 — Product description

The dietary supplements offered for sale on the Platform are foodstuffs within the meaning of Regulation (EC) No. 178/2002 and dietary supplements within the meaning of Decree No. 2006-352 of March 20, 2006 transposing Directive 2002/46/EC.

Each product has a descriptive sheet accessible on the Platform, including:

• The designation "Dietary supplement";
• The complete list of ingredients, including allergens highlighted in accordance with Regulation (EU) No. 1169/2011 (INCO);
• The recommended daily dose;
• Mandatory warnings, including: "Does not replace a varied and balanced diet or a healthy lifestyle" and "Keep out of reach of children";
• Storage conditions;
• Batch number;
• Identity of the person responsible for placing on the market;
• Where applicable, specific warnings for certain populations (pregnant women, children, persons under medical treatment).

Health claims appearing on product sheets are exclusively those authorized by Regulation (EC) No. 1924/2006 and Regulation (EU) No. 432/2012, or those benefiting from the transitional period for claims relating to plant substances ("botanicals").

5.2 — Photographs and descriptions

Product photographs and descriptions are provided for information purposes. Although Rootyne strives to reproduce product characteristics as faithfully as possible, minor variations (packaging color, presentation) shall not engage the Seller's liability provided that the essential characteristics of the product are compliant.

6.1 — Price determination

Product prices are indicated in euros including all taxes (TTC), excluding delivery charges. Delivery charges are communicated to the User before final order validation and appear on the order summary.

6.2 — Price modification

Rootyne reserves the right to modify its prices at any time. Products are invoiced at the price in effect at the time of order validation by the User.

6.3 — Price error

In case of an obvious error in a product's price (negligible price, digit inversion), Rootyne reserves the right to cancel the order and inform the User as soon as possible.

7.1 — Order process

Orders are placed according to the following steps:

1. Selection of product(s) and addition to cart;
2. Verification of cart contents and quantities;
3. Entry of delivery address;
4. Choice of delivery method;
5. Acknowledgment and acceptance of these T&Cs by checking a box;
6. Choice of payment method and payment validation;
7. Order confirmation.

The User receives an order confirmation email summarizing the essential elements (products, quantities, price, delivery address, estimated delivery time). The order is only definitively validated after actual receipt of payment by Rootyne.

7.2 — Modification and cancellation

The User may modify or cancel their order as long as it has not been shipped, by contacting customer service at contact@rootyne.health.

7.3 — Order refusal

Rootyne reserves the right to refuse or cancel any order for legitimate reasons, including: unresolved prior dispute, suspicion of fraud, abnormal order by quantity or frequency.

8.1 — Payment methods

Payment is made by credit card. Payment is secured by the payment service provider Stripe, PCI-DSS certified.

8.2 — Charge

The User's bank account is charged at the time of order validation.

8.3 — Security

Rootyne does not store any of the User's banking data. Transactions are entirely processed by the payment service provider in a secure environment.

9.1 — Delivery area

Delivery is made to the address indicated by the User at the time of order, in the following geographical areas: Metropolitan France.

9.2 — Delivery times

Delivery is made within a maximum of thirty (30) days from order validation, in accordance with Article L.216-1 of the Consumer Code, unless a different deadline is expressly accepted by the User at the time of order.

The estimated delivery time is communicated to the User before order validation. This time is given as an indication.

9.3 — Delivery methods

Products are shipped by a logistics partner of Rootyne. Rootyne is and remains the seller of the products and assumes full responsibility for delivery, in accordance with Articles L.216-1 et seq. of the Consumer Code, regardless of the identity of the service provider handling the shipment.

9.4 — Delivery delay

In case of delivery delay exceeding the agreed deadline or, failing that, the thirty (30) day deadline, the User may, after a formal notice remaining unsuccessful within a reasonable time, terminate the contract in accordance with Article L.216-2 of the Consumer Code. Rootyne will then proceed to a full refund within fourteen (14) days following the termination.

In case of delivery date overrun resulting from force majeure within the meaning of Article 1218 of the Civil Code, the delivery obligation is suspended.

9.5 — Verification upon receipt

The User is invited to check the condition of the package and products upon receipt. In case of damaged, missing, or non-compliant product, the User must inform Rootyne within three (3) business days following receipt, by sending a complaint to contact@rootyne.health with photographs if possible.

9.6 — Transfer of ownership and risks

Transfer of ownership of the products occurs at the time of full payment. However, in accordance with Article L.216-4 of the Consumer Code, the risks of loss or damage to the products are transferred to the User when they, or a third party designated by them, physically take possession of the products.

10.1 — Principle

In accordance with Articles L.221-18 et seq. of the Consumer Code, the User has a period of fourteen (14) calendar days from receipt of the product(s) to exercise their right of withdrawal, without having to justify a reason or pay penalties.

10.2 — Exercise of the right of withdrawal

To exercise their right of withdrawal, the User informs Rootyne of their decision by means of an unambiguous statement, addressed:

• By email to: contact@rootyne.health
• By postal mail to: 252 rue du Triez, 59290 Wasquehal
• Or by using the standard withdrawal form appended to these terms (Annex 1).

10.3 — Return of products

The User returns the products within a maximum of fourteen (14) days following the communication of their withdrawal decision. Return costs are borne by the User.

Products must be returned in their original packaging, unopened, unused, and in perfect condition.

10.4 — Refund

Rootyne will refund the total amounts paid by the User, including initial delivery charges (at the standard rate), within a maximum of fourteen (14) days from receipt of the returned products or proof of their shipment.

The refund is made using the same payment method used for the order, unless the User expressly agrees to another method.

10.5 — Exceptions to the right of withdrawal

In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for:

• Products unsealed by the User after delivery that cannot be returned for hygiene or health protection reasons (dietary supplements whose packaging has been opened).

The User is expressly informed of this exception before validating their order.

10.6 — Right of withdrawal applicable to the analysis service

For the blood test analysis service, the User is informed that the execution of the service begins upon upload of the test and the express acceptance of the User. In accordance with Article L.221-28 13° of the Consumer Code, the right of withdrawal can no longer be exercised once the service has been fully performed (recommendations delivered).

However, if the service has not yet been performed (test not yet processed by the clinical biologist), the User may exercise their right of withdrawal under common law conditions.

11.1 — Legal guarantee of conformity

The Seller is bound by the legal guarantee of conformity provided for in Articles L.217-3 et seq. of the Consumer Code.

The User has a period of two (2) years from delivery of the product to act under the legal guarantee of conformity. During the first twelve (12) months following delivery (twenty-four months for second-hand products), the defect of conformity is presumed to exist at the time of delivery, unless proven otherwise.

In case of a defect of conformity, the User may choose between repair and replacement of the product, subject to the cost conditions provided by Article L.217-12 of the Consumer Code. If repair and replacement are impossible, the User may return the product and obtain a full refund, or keep the product and obtain a partial refund, in accordance with Article L.217-13.

Article L.217-3 of the Consumer Code: "The seller delivers goods that conform to the contract and the criteria set out in Article L.217-5. The seller is liable for defects of conformity existing at the time of delivery under the conditions of Article L.217-4, as well as defects of conformity resulting from packaging, assembly instructions, or installation when this was the seller's responsibility under the contract or was carried out under the seller's responsibility."

11.2 — Legal guarantee against hidden defects

In accordance with Articles 1641 et seq. of the Civil Code, the Seller is bound by the guarantee against hidden defects that render the product unfit for its intended use, or that so diminish this use that the User would not have purchased it or would only have paid a lower price had they known about them.

The action resulting from redhibitory defects must be brought by the User within two (2) years from the discovery of the defect, in accordance with Article 1648 of the Civil Code.

The User may choose between rescission of the sale (return of the product and refund of the price) or a price reduction (keeping the product), in accordance with Article 1644 of the Civil Code.

Article 1641 of the Civil Code: "The seller is bound by a guarantee for hidden defects in the item sold that render it unfit for its intended use, or that so diminish this use that the buyer would not have purchased it, or would only have paid a lower price, had they known about them."

12.1 — Liability for the analysis service

Rootyne is responsible for the proper technical execution of the analysis service (Platform operation, data transmission to the clinical biologist, transmission of recommendations to the User).

The clinical biologist is responsible, under their professional liability, for the quality of the interpretation and recommendations they validate and sign. The clinical biologist operates within a professional agreement guaranteeing their independence and has their own professional civil liability insurance.

Rootyne cannot be held liable for:

• Health decisions made by the User based on the recommendations, the responsibility for these decisions lying with the User and, where applicable, their treating physician;
• The inaccuracy of information contained in the blood test uploaded by the User (error from the original laboratory, altered test, third-party test);
• The User's failure to follow the medical consultation recommendations made by the clinical biologist;
• Use of the service incompatible with its purpose (use by a minor, upload of a document other than a blood test).

12.2 — Liability for product sales

As the seller, Rootyne is fully liable to the User for the proper performance of obligations arising from the sales contract, in accordance with Article L.221-15 of the Consumer Code, whether these obligations are performed by Rootyne or by other service providers (logistics provider, supplier).

Rootyne is responsible for the conformity of products delivered to the User. In case of a defective, damaged, or non-compliant product, the User contacts Rootyne exclusively, which handles the complaint.

12.3 — Force majeure

Rootyne's liability cannot be engaged in case of non-performance or delay in the performance of any of its obligations resulting from force majeure within the meaning of Article 1218 of the Civil Code.

All elements constituting the Platform (texts, graphics, software, photographs, images, videos, sounds, databases, algorithms, trademarks, logos, domain names) are the exclusive property of Rootyne or its partners and are protected by French and international intellectual property laws.

Any reproduction, representation, modification, publication, adaptation, in whole or in part, of these elements, by any means whatsoever, is prohibited without the prior written authorization of Rootyne.

The User benefits from a personal, non-exclusive, and non-transferable right of use of the recommendations delivered to them. They undertake not to publicly disseminate or commercially exploit them.

For any question, complaint, or request for information, the User may contact Rootyne's customer service:

• By email: contact@rootyne.health
• By mail: 252 rue du Triez, 59290 Wasquehal
• Via the contact form accessible on the Platform

Rootyne undertakes to acknowledge receipt of any complaint within forty-eight (48) hours and to provide a response within a reasonable time.

15.1 — Principle

In accordance with Articles L.612-1 et seq. of the Consumer Code, in the event of a dispute not resolved by customer service, the User may free of charge resort to a consumer mediator for the amicable resolution of the dispute.

15.2 — Designated mediator

The consumer mediator designated by Rootyne is:

• Name: CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
• Address: 49 rue de Ponthieu, 75 008 PARIS
• Website: https://www.cm2c.net/declarer-un-litige.php
• Email: litiges@cm2c.net
• Phone: +33 1 89 47 00 14

The User may also use the Online Dispute Resolution (ODR) platform of the European Commission, accessible at: https://ec.europa.eu/consumers/odr.

15.3 — Prerequisites

Before contacting the mediator, the User must have first attempted to resolve the dispute directly with Rootyne through a written complaint. Recourse to the mediator is available in the absence of a satisfactory response within a reasonable time.

These T&Cs are governed by French law.

In the event of a dispute relating to the interpretation, performance, or termination of these terms, and failing amicable resolution or mediation, the competent French courts shall have jurisdiction, in accordance with the rules of territorial jurisdiction under common law applicable to consumer disputes.

The User is informed that they may in any case resort to conventional mediation or any other alternative dispute resolution method.

If any provision of these T&Cs is declared null or unenforceable by virtue of a law, regulation, or final court decision, the other provisions shall retain their full force and effect.

These T&Cs, the Privacy Policy, and, where applicable, any special conditions applicable to certain services, constitute the entire agreement between Rootyne and the User regarding the use of the Platform and the purchase of products.

Rootyne reserves the right to modify these T&Cs at any time. Modifications take effect upon their publication on the Platform. Orders placed and services subscribed prior to the modification remain subject to the T&Cs in effect at the time of their conclusion.

The User is invited to regularly consult the T&Cs. In case of substantial modification, Rootyne will inform the User by any appropriate means.

20.1 — Website host

Vercel Inc. — US corporation
440 N Barranca Ave #4133, Covina, CA 91723, USA
https://vercel.com

Health data host (HDS certified, art. L.1111-8 CSP):
Scaleway SAS — Simplified joint-stock company, registered with the Paris Trade Register
8 rue de la Ville-l'Évêque, 75008 Paris, France
HDS certification issued in accordance with the applicable certification framework
Health data hosted in France

20.2 — Data protection officer

Adeline Lefebvre
Email: dpo@rootyne.health

20.3 — Clinical biologist

The clinical biologist acting on behalf of Rootyne is registered with the National Order of Pharmacists, Section G (clinical biologists). Their Each validated analysis bears the identity, RPPS number and validation date of the clinical biologist who performed the validation.

(Form compliant with the annex of Article L.221-5 of the Consumer Code)

For the attention of:
Adeline Lefebvre
252 rue du Triez, 59290 Wasquehal
contact@rootyne.health

Subject: Withdrawal

I/We (*) hereby notify/notifies (*) you of my/our (*) withdrawal from the contract for the sale of the following goods(s) (*):

• Ordered on (*) / received on (*): ___
• Name of the consumer(s): ___
• Address of the consumer(s): ___
• Order number: ___

Date: ___

Signature of the consumer(s) (only for notification of this form on paper):

(*) Delete as appropriate.

Legal guarantee of conformity (Articles L.217-3 et seq. of the Consumer Code):

The seller delivers goods that conform to the contract and is liable for defects of conformity existing at the time of delivery. The consumer has a period of two years from delivery to act. During the first twelve months, defects are presumed to exist at the time of delivery. The consumer has the choice between repair or replacement of the goods, under cost conditions provided by law.

Guarantee against hidden defects (Articles 1641 et seq. of the Civil Code):

The seller is bound by the guarantee for hidden defects in the item sold that render it unfit for its intended use. The action must be brought within two years from the discovery of the defect. The buyer has the choice between rescission of the sale or a price reduction.